Frequently Asked Questions (FAQ)
On Our Bedding
Our sleeper bed is 75 cm x 50 cm x 10 cm (min thickness) which is big enough to fit a tiny Chihuahua to a medium size Beagle/Corgi.
Our snoozer bed is 50 cm in diameter & 10 cm (thick) which is designed for a smaller breed size like Chihuahua to a silky Terrier.
Our Napping pod is 50 cm in diameter which is designed for a smaller breed size like Chihuahua to a silky Terrier.
Not at the time being, but we will be coming out with the extended size (75 cm x 100 cm) for our Sleeper Bed which is double-ing the current bed size very soon.
Unlike other dog bed out there, we overstuffed our bed with approximately 1.8 kg ~ 2 kg of natural Kapok fiber making it very weighted compared to other similar sized bed in the market.
Highly unlikely, we only use YKK zipper which is probably the best zipper in the world.
Our bed has a layer of fabric flap which help to cover the zipper, however it's not totally hidden. An easier solution is to place the zipper side of the bed against the wall. Alternatively, you can opt to purchase our felt frame which hide & cover the zipper part.
Absolutely, we have many customers purchased our bed for their arthritis dog, our bed padding is thick enough to cushion a 10 -12 kg dog from the hard flooring and cushion their joints thus relieving pains.
Our bed cover is made in Singapore while the bed filling (Kapok fibre) is flown from Indonesia as it's well known that Indonesia has probably the best quality of Kapok fibre in the World. Kapok is also often named as Java's silk due to it's natural properties resembles those of silk.
Our bed cover is made of natural material which is unfortunately not waterproof but washable. As an additional measure, you can opt to purchase out waterproof mattress protector to protect against any accidental mess that may caused by your dogs.
On Our Bed Cover
Yes, the bed cover is sold separately or it can also be purchased as a set with the bed.
Yes, it is design to be exchangeable as long as it's in the same category.
We only uses 100% natural fabrics to make the bed cover, most of the time it's cotton fabric but we do have some covers that are made of linen.
On Maintaining & Cleaning
No, you don't have to. We clean, steam and iron each of our dog bed before we send it off to you.
Under usual usage, our Kapok mattress don't have to be washed because of they are resistant to dust mites and moisture.
If you are concern that you dogs will pee or poo on the bed, the most effective way to prevent it is by using our mattress protector.
Our dog has been using the same bed for 3 years. The only maintenance we do is washing the outer cover weekly.
Till today, her bed still looks brand new.
Most dogs do not pee/poo on where they sleep, however some puppy/ senior dog may still have accident from time to time, as an additional protection, we really recommend you to purchase our waterproof mattress protector to guard against this accidental mess.
For Sleeper Bed
The outer cover is washable however we do not recommend to wash the inner mattress as the filling for sleeper bed is very padded & it will take days to fully dry & the detergent used in the washing machine may damaged the filling.
In the case where you do not get the waterproof mattress protector and your dog has soiled the inner mattress, what we recommend first is to spot clean the soiled area. If that doesn't help, put the bed into the washing machine with RINSE+SPIN mode and tumble dry or air-dry the bed until it's completely dry.
For Snoozer Bed
Similar to Sleeper Bed, the outer cover is washable. As for the inner mattress contain lesser filling (compared to sleeper bed), you can wash it using RINSE + SPIN mode in your washing machine and then leave dry it completely.
*DO NOT SOAK THE INNER MATTRESS
On Shipping & Return
Delivery of the bed within Singapore will take about 2-3 business days.
If your dogs for any reasons do not like the bed. Simply contact us to arrange to return the bed (within 50 nights) and we will refund to you the full amount of your purchase price.
Dont have the answer you are looking for?
We are contactable trough WhatsApp at +6596160876 (Alex Ho) or +6597736736 (Theresia).
Alternatively you can also email us at Alex@DreamCastle.co or fill up the contact form below.