We will never leave you in the dark
Having helped hundreds of dog owners in Singapore provide better sleep for their fur kids, we're dedicated to assisting you in finding the perfect bed. If you have any questions regarding our beds or services that aren't answered in our FAQ page, don't hesitate to contact us. We're here to help!
FAQ
On DreamCastle Dog BedCurrently we have 3 sizes available :
Rectangular Bed
75 cm x 50 cm x 12 cm (Thick) - Regular Size
60 cm x 90 cm x 15 cm (Thick) - Extended Size
Bolstered Round Bed
50 cm diameter x 4 cm (Thick) with 10 cm bolster all round
Rectangular Bed
Regular Size - 1.8 Kg
Extended Size - 2.5 kg
Bolstered Round Bed
Include the Bolster - 1.4 kg
We only use YKK brand zippers, known as the best in the world, ensuring durability and reliability. It's highly unlikely that the zipper will fall off during usage.
We are primarily an online store, but we also have consignment at some of our partner stores. You are welcome to visit our partners' stores for a hands-on experience with our bedding products.
Absolutely, many of our customers have purchased DreamCastle beds for their dogs with arthritis. The padding in our rectangular bed is thick enough to cushion a 7 kg dog from hard flooring, while the extended size is suitable for up to 15 kg dog.
Our bed cover is made of 100% cotton material, which is not waterproof but washable.
If you need extra protection against accidental messes that may arise, we recommend you to add-on mattress protector with your purchase.
Yes, you can purchase our covers separately. Do check on the size of the cover (as we have both regular & extended size) when you are making a purchase.
We do provide a service to fluff up your old mattress or if the condition is too bad, we can replace the inner mattress for a reasonable fee. Do contact us.
Our outer cover is washable however we do not recommend to wash the inner mattress as the fillings will take days to fully dry & the detergent used in the washing machine may damaged the filling.
Most dogs do not pee/poo on where they sleep, however, as an additional protection, we suggest you to purchase our mattress protector to guard against this accidental mess.
Under usual usage, our Kapok mattress don't have to be washed because of they are resistant to dust mites and moisture.
If you are concern that you dogs will pee or poo on the bed, the most effective way to prevent it is by using our mattress protector.
FAQ
On FullfilmentNo, we do not ship from overseas. All of our beds are shipped from Singapore within 3 working days from your purchase date.
Definitely! Each bed we send to our customers is hand-prepped by ourselves, and we take pride in ensuring you receive a defect-free product. If you ever receive a defective product, please contact us immediately, and we will make it right.
Our outer cover is washable however we do not recommend to wash the inner mattress as the fillings will take days to fully dry & the detergent used in the washing machine may damaged the filling.
Most dogs do not pee/poo on where they sleep, however, as an additional protection, we suggest you to purchase our mattress protector to guard against this accidental mess.
Unless your dogs have a hyper-sensitive skin allergy, you don't have to wash the cover again upon receiving our bed. Each of our beds has been cleaned, high-temperature steamed, and ironed before delivery, so all you need to do is present the bed to your dog and let them enjoy it.
If for any reason your dogs do not like the bed, simply contact us to arrange the return (within 50 nights), and we will refund the full amount of your purchase.