Frequently Asked Question (FAQ) | DreamCastle
What is the size of DreamCastle Dog Bed?
Our bed is 75 cm x 50 cm x 7.5 cm (T) which is big enough for chihuahua to a Beagle
Is there any other size available?
For the time being, our bed is lavishly sized for smaller sized dogs.
Is it light weight? My dog tends to pull bed around the house.
Our bed is approximately 1.8 kg.
Will the zipper falls out during washing?
Highly unlikely, we only use YKK zipper which is probably the best zipper in the world.
My dog has arthritis, does this bed fits him?
We have many customers purchased our bed for thier arthritis dog, the padding is thick enough to cushion a 10 kg dog from the hard cold floor.
Is the bed made in China?
We flew our bed from Indonesia, reason being, Indonesia has world renowned best quality of Kapok fiber A.K.A JAVA SILK.
Is the bed cover waterproof?
Our bed cover is made of 100% cotton material which is not waterproof but washable. As an additional measure, we do provide mattress protector layer for our customer who want extra protection against accidental mess from their dogs.
Can I just purchase the cover?
Yes, you can purchase as a set or separate.
Can I replace the kapok fillings?
Yes, we sells Kapok fillings separately in case you need to fluffed up the bed after prolonged use.
Is the bed washable?
Our outer cover is washable however we do not recommend to wash the inner mattress as the fillings will take days to fully dry & the detergent used in the washing machine may damaged the filling.
Most dogs do not pee/poo on where they sleep, however, as an additional protection, we suggest you to purchase our mattress protector to guard against this accidental mess.
How to clean the mattress?
Under usual usage, our Kapok mattress don't have to be washed because of they are resistant to dust mites and moisture. If you are concern that you dogs will pee or poo on the bed, the most effective way to prevent it is by using our mattress protector.
How thick is the padding?
Our bed is thickness is around 7.5 cm - 10 cm.
How long will I get my order?
Delivery of the bed within Singapore will take about 2-3 days.
Do I still need to wash the cover when I received the bed?
No, you dont have to. We cleaned, steamed and iron each of our bed before we deliver it to you.
How do I return the bed?
If your dogs for any reasons do not like the bed. Simply contact us to arrange to return the bed (within 50 nights) and we will refund to you the full price.