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Frequently Asked Questions (FAQ)

DreamCastle's FAQ

Is there any other size available?

For the time being, we focus our energy to serve smaller to medium-sized dog breeds thus we only have 1 size.

Is it light weight? My dog tends to pull bed around the house.

Our bed is approximately 1.8 kg.

Will the zipper falls out during washing?

Highly unlikely, we only use YKK zipper from Japan, which is probably the best zipper in the world.

My dog has arthritis, will the bed suitable for him/her?

We have many customers purchased our bed for their arthritis dog, however  do make sure that you purchase from the 'orthopedic collection' as we will specially increase the padding to make it firmer for your dogs.

Is the bed made in China?

Nope, we flew our bed from Indonesia, reason being, Indonesia has the world best Kapok fiber (Java Silk) which we used as our bed stuffing.

Is your bed waterproof?

Our bed cover is made of 100% cotton material which is not waterproof but washable. As an additional measure, we do provide mattress protector (purchase seperately)layer for our customers who want extra protection against accidental mess from their dogs.

Can I just purchase the cover?

Yes, you can purchase it separately.

Oh my, my bed has flattened over times. Can I purchase only the Kapok filling?

Yes, we sells Kapok fillings separately in case you need to fluffed up the bed after prolonged use.

Is your dog bed washable?

Our outer cover is washable however we do not recommend to wash the inner mattress as the fillings will take days to fully dry & the detergent used in the washing machine may damaged the filling.

Most dogs do not pee/poo on where they sleep, however, as an additional protection, we suggest you to purchase our mattress protector to guard against this accidental mess.

How to wash the mattress?

Under usual usage, our Kapok mattress don't have to be washed because of they are resistant to dust mites and moisture. If you are concern that you dogs will pee or poo on the bed, the most effective way to prevent it is by using our mattress protector.

How thick is the padding?

Our bed is thickness is around 7.5 cm - 10 cm.

How long is the delivery time?

Delivery of the bed within Singapore will take about 2-3 days.

Do I still need to wash the cover when I received the bed?

No, you don't have to. We cleaned, steamed and iron each of our bed (including the cover) before we deliver it to you.

My dog hates it, how do I return the bed?

If your dogs for any reasons do not like the bed. Simply contact us to arrange to return the bed (within 50 nights) and we will refund to you the full price.

If these FAQs does not help you.

Call us at 9616 0876 (Alex) or

Email us at Alex@dreamcastle.co