Frequently Asked Questions

Support Email

Alex@DreamCastle.co

Support Phone

+65 96160876

Check most frequently asked questions here, If you still need help then please contact us at Alex@DreamCastle.co

Bedding

Our current bed is 75 cm x 50 cm x 10 cm (thick) which is big enough to fit a tiny Chihuahua to a medium size Beagle/Corgi.

We are planning to make a few more sizes to cater for other dog breeds.

For the time being, we only have 1 size available which is a 75 cm x 50 cm x 10 cm (thick). In the near future, we will be making more bed sizes so stay tuned.

Our bed is approximately 1.8 kg ~ 2 kg.

Highly unlikely, we only use YKK zipper which is probably the best zipper in the world.
 

Our bed has a layer of fabric flap which help to cover the zipper, however it's not totally hidden. An easier solution is to place the zipper side of the bed against the wall.

Absolutely, we have many customers purchased our bed for their arthritis dog, our bed padding is thick enough to cushion a 10 -12 kg dog from the hard flooring and cushion their joints thus relieving pains. 

Our bed cover is made in Singapore while the bed filling (Kapok fibre) is flown from Indonesia as it's well known that Indonesia has probably the best quality of Kapok fibre in the World. Kapok is also often named as Java's silk due to it's natural properties resembles those of silk.

Our bed cover is made of natural material which is unfortunately not waterproof but washable. As an additional measure, we do provide mattress protector layer for our customer who want extra protection against accidental mess from their dogs. 

Yes, we sells Kapok fillings separately in case you need to fluff up the bed after prolonged use. Do contact us for this arrangement.

Our bed is thickness is around 7.5 cm - 10 cm.

Cover

Yes, the bed cover is sold separately or can be purchased as a set with the bed.

Maintenance & Cleaning

Our outer cover is washable however we do not recommend to wash the inner mattress as the fillings will take days to fully dry & the detergent used in the washing machine may damaged the filling.

Most dogs do not pee/poo on where they sleep, however, as an additional protection, we suggest you to purchase our mattress protector to guard against this accidental mess. 

Under usual usage, our Kapok mattress don't have to be washed because of they are resistant to dust mites and moisture. If you are concern that you dogs will pee or poo on the bed, the most effective way to prevent it is by using our mattress protector. 

No, you don't have to. We cleaned, steamed and iron each of our dog bed before we deliver it to you. 

Returns

If your dogs for any reasons do not like the bed. Simply contact us to arrange to return the bed (within 50 nights) and we will refund to you the full price. 

Shipping

Delivery of the bed within Singapore will take about 2-3 business days.

For faster response, feel free to drop us a message to Alex Ho (+65 9616 0876) or Theresia (+65 9773 6736).